Tag Archive for: Generation Y

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Quiet Quitting: New Name for an Old Problem?

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Let’s consider that most troublesome of conditions that’s much in the press – quiet quitting. Is that a thing? Really? Or actually, are we just talking about people doing the bare minimum, just trying to hang on and draw their pay cheque and keep their noses down? Well, isn’t that what a lot of people have been doing for decades, if not centuries? I wonder if we just put a new label on a condition that we have been too easily ignoring for far too long, and that’s the chronic engagement problem. So how do we as leaders better engage our people?

I was particularly looking at the largest demographic (over 65%) in the workforce in my own research, and that’s Generation Y or Millennials, and what might keep them engaged at work and actually allow them to give more discretionary effort than they ever have before, and I found that engagement has to do with mainly three things.

One is giving them development opportunities and naming those development opportunities explicitly. In other words, if we give people projects, do we actually tell them that this is a development opportunity for these reasons?  When they are shadowing, or attending international secondments or placements, are we explicit about how and why those are development opportunities? Do we give our people mentoring? Most of the things I’ve mentioned are free or inexpensive.

The second thing that we need to think about is culture. What is it like to work around here? What’s the experience? The two questions that Gen Y told me they wish they could ask or would have been asked in a recruitment interview are: Can I meet the team I would be working with, and can you show me where my desk will be? In other words, what they are interested in is: What are the behaviours I observe from the people around me? What they are interested in, therefore, is culture.

Third is work-life balance. Now, this doesn’t mean necessarily working fewer hours, so when we say people are quiet quitting, what they’re telling us is that they’re working the bare minimum of hours, but there might be something behind that, which is that they may truly want flexibility in terms of where they work, and if they have that flexibility then they might actually give us more of their time in terms of doing the work required. I am not suggesting that we kill people and work them to death, but if we think that people are giving us the bare minimum, how do we create the conditions of that work, so that they’re more willing to do what is required to the extent that is healthy and well? That is a two-way conversation of course between employer and employee. But work-life balance is a tricky question because we always have to ask ourselves whether we are dealing with hours worked or with flexibility in terms of where and how the work happens.

For more of my media and speaking, please visit www.adamkingl.com 

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Responding to the Resignation Crisis

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One of the topics I discuss in my book, Next Generation Leadership, is how to respond to the resignation crisis. I discovered that, among many tactics, one which appears to be highly effective is cultivating an alumni network. If it is true that Generation Y, or Millennials, are leaving their organisations with frightening rapidity, my research show that this is in fact their expectation.  They are often anticipating leaving every two to five years from one organisation to the next. 

Then, it’s best that we consider how we might allow them to come back at some point in the future. So, they may not stay for more than two to five years at a time, but perhaps we can convince them to come back two, three times over the course of their careers, and in so doing, the develop new, senior leadership skills, customer relations skills, sales skills, whatever it might be, which you didn’t have to pay for, and then you get them back, and you get the benefit of all that new development. So how do we cultivate an alumni network? Well, professional services organisations like McKinsey or Accenture are world class at maintaining their alumni networks, so we can learn a thing or two from them. They even hold reunions in many cases, just as a university would, of their former employees because these people are currently clients, they’re customers, they’re net promoters.  You certainly don’t want them to be net detractors!  

But what too many organisations do, instead of cultivating those relationships, instead of holding alumni reunions, instead of keeping a social network alive, is when someone resigns they say, ‘Oh, you’re leaving? Ok, leave your swipe card on the desk and don’t let the door hit your butt on the way out.’ That’s certainly not the way forward. We want to keep a workforce, whether it’s in one go at a time or two or three goes at a time because we’re living in a world where young employees want mobility from job to job.  Sometimes those future collaborations might be contractor positions instead of full-time employee engagements, and that’s fine.  Certainly we need to make working with us as attractive as possible, so that over the course of their careers, we can collaborate with the high potentials for as long as possible. The only thing is – it may not be all in one go. 

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Humanising Leadership

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Work life has fundamentally changed over the last 150 years. We’ve seen technology evolve how we work, we’ve seen scientific management evolve how we work, we’ve seen Six Sigma evolve how we work. We’ve seen other forms of agility, adaptability, etc., evolve how we work. However, the act of management, the habits, processes, and technologies of management have fundamentally not changed since the industrial revolution. As a result, we are facing an engagement crisis, and I don’t need to tell you that we are also in the midst of a resignation crisis. That’s because work is becoming more incremental, inertial, and inhuman. Fundamentally inhuman.  

Covid didn’t cause these crises, but they accelerated the trends, as we were forced home to contemplate our lives and fulfilment.  We’ve seen the engagement crisis evident for years in polls such as the Gallup Survey, which indicates that only about 13% of the global workforce are engaged in their jobs, 62% are disengaged, and about a quarter are actively disengaged, meaning that they hate their employment so much that they would sabotage their organisation given half a chance.  As dramatically depressing as those statistics are, the real tragedy is that most managers don’t seem to care enough to do much about it.  When I share these survey results in front of executive audiences, the most common reaction I see is resigned acceptance: a shrug, a shake of the head, eyes downcast.  

We simply have to get angry about this state of affairs in order finally to change it.  I would argue that you wouldn’t see this reaction in similar circumstances with professionals other than ‘managers’.  If I were addressing an audience of general practitioner doctors and told them, ‘I interviewed all the patients you saw over the past year and their families.  Here are the results.  13% of your patients got better.  25% died, and 62% reported that seeing you made no difference to their health whatsoever.’  Those GPs would be up in arms!  They would be demanding that the practice of medicine be completely reimagined in the face of these results and particularly if they largely didn’t change year to year.  Yet again, corporate managers have grown accustomed to such dire results to the point that they neither act upon nor even dwell on them.    

What’s the solution? Not more management!  At least not more management in terms of the definition of ‘to control’, but more management in relation to being more human, more empathetic, helping our people, and by extension our organisations to be more relevant tomorrow than they are today. This, I believe is the challenge of leadership in the 21st century: humanising management. 

To find out more, please go to my website www.adamkingl.com.

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Work-Life Balance

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When I wrote my book Next Generation Leadership, I interviewed Generation Ys, Generation Xers and Baby Boomers, and I asked them about work-life balance. My first question was, ‘What do you mean when you say work-life balance?’ What was very interesting is that I learned that there’s semantic discord among the generations about their definitions of that term. 

For most Gen Xs and Baby Boomers, work-life balance is a ‘when’ question. In other words, when they hear ‘work-life balance’ they would interpret that the speaker wants to work fewer hours, which can lead them to conclude, ‘They don’t want to pay the dues that I paid, and so they’re lazy. So it goes, and that contributes to this incorrect prejudice that Gen Ys are somehow lazy. 

When I ask Gen Ys what they mean when they say or hear ‘work-life balance’, they generally say that this is a ‘where’ statement. In other words, technology allows me to work wherever I want. Therefore, what they’re looking for is flexibility in terms of location of work. What they’re rejecting is face-time culture, being chained to your desk, not being able to leave the office until the boss leaves, etc. 

Of course, what we learned since Covid is that we should in fact have flexibility in terms of workplace location. And yes, I know that it does vary based on your function or industry whether it is possible to work from home or elsewhere, but nevertheless this is an important semantic discord for us to notice and understand. A great solution is to ask one another before you get into a work-life balance conversation is ‘Well, what do you mean when you say work-life balance in your context,’ to make sure that you aren’t speaking at cross-purposes. 

For more from my articles, media, book and speaking, please visit adamkingl.com

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Inspire Magazine: Next Generation Leadership Book Launch

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Inspire Magazine, The Møller Institute: Issue 4, Leadership Mindsets, p. 16

Book Launches

Next Generation Leadership: How To Ensure Young Talent Will Thrive With Your Organisation

  • Adam Kingl

We are on the verge of a seismic shift in a world of work.  Why are we toil, the employer-employee social contract, leadership, retirement and the nature of business itself are changing before our eyes in ways as least as significant as what humanity and served in the early days of the industrial revolution. And it all starts with understanding Generation Y.

Generation Ys (or Millennials), are youngest workers have been slandered for a decade. You’ve heard the accusations before: Gen Ys are indolent, spoiled, coddled, uninterested in climbing the corporate ladder, ever texting, indifferent about what it takes to succeed. Those who aren’t quite so critical merely laugh off these generalisations saying, ‘Oh we were like them when we were young too.’

In reality, to be so dismissive us to ignore macro-trends that have forever altered fundamental models of work and employment.

These trends include insecure retirement, the failures of shareholder capitalism and longer lifespans. What we observe in Generation Y is merely the first, widely shared rejection of their inheritance—the world as we know it.

This rejection manifested itself in what confounds, annoys and terrifies human resources department the world over: scarce loyalty to one’s employer, a trivialising of financial benefits, a hue and cry for work-life balance, a craving for constant development, and an insistence on a powerful, shared, authentic corporate purpose. Kingl’s research in his new book Next Generation Leadership explores what’s behind these shifts in the character of the emerging workforce and the implications for how we might need to manage and lead differently today. How might we recruit, retain and develop top talent?

Most importantly, if Gen Y indeed requires a different style of leadership, then as Gen Y assumes managerial positions themselves, then the nature of leadership and of business itself will also change over the next few decades in irrevocable and profound ways.

“Nuggets of gold which challenge the way we should lead our multi generational teams / organisations.”

https://indd.adobe.com/view/bb16cf03-6c8a-4d66-8ae3-90c406118980

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The three things millennials want if they are going to work for you

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The three things millennials want if they are going to work for you

Leadership expert Adam Kingl believes a new way of thinking is needed to retain and attract Generation Y talent.

Chris Sloley
byPosted
City Wire Selector

Generation Y – or millennials – are likely to have between 15 or 16 employers during their career, as the dynamics of the working world changes rapidly.

But, how can employers make themselves attractive to this fast-growing cohort and, perhaps more importantly, how can they retain and develop new talent once they get it?

Speaking in the closing session of Citywire World of Boutiques Europe, Adam Kingl, a leadership expert and author, said there are three key components that any Gen Y candidate is looking for in a job.

‘I have asked them two important questions: what do you want from an employer, and what are the factors that would attract you? I gave them a bunch of options with a weighted ranking and there were tangible benefits and intangible benefits,’ he said.

Counting down his list, the third most attractive aspect, Kingl said, was development opportunities. He said many companies have complained about development being stymied by the lockdown, but Kingl refused to accept that excuse.

‘There is organic development in allowing people to join senior meetings, for example. I would also recommend coaching or mentoring – it doesn’t have to be any of your direct reports. Also consider reverse mentoring – if they are giving you something back.

‘When we come out of lockdown there are things like secondment, shadowing and international placements. Development can be anything as long as it involves constant growing.’

The second most important thing, he said, was that millennials want to know about the organisation’s culture. Kingl said they need to see what it takes and what it means to be successful within an organisation.

‘Allowing people to sit in on calls which show what success is. The best definition of culture is just two words “shared behaviours”, but you need to be involved to allow that to happen. When I asked people what one question they want to be asked, they said – I want to meet my team and see where my team would sit – so that isn’t macro, it is micro. It is culture.’

The leading demand, according to Kingl’s research, was work-life balance. He said this was a contentious issue, as Baby-boomers, those born between 1943 and 1960, tend to prioritise work against everything else and any demands to change this dynamic are viewed as selfish.

‘This was the most stunning finding I had, as there is semantic discord around this phrase, as different generations have different meanings when they talk about this statement.

‘Baby-boomers believe it refers to a “when statement” and it becomes something about the hours they put in. For Gen Ys it is a “where statement”, don’t chain me to my desk or only allow me to leave when the boss leaves, that’s face-time culture. This pandemic has shown we don’t need that.’

The fact many millennials change jobs multiple times does not mean that they may not return to an employer, Kingl said. ‘People think it is a closed door but it is not. If you can bring them back with more experience and more understanding, then surely that is a good thing?’

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How to Develop Your Young People in Lockdown

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How to Develop Your Young People in Lockdown

One of the main conclusions I came to in researching my book, Next Generation Leadership, is that Generation Ys (Millennials) crave development more than almost anything else from their organisations.  But the question I hear now that we are in lockdown under Covid is: How can we recreate the development that would have happened organically by our youngest colleagues’ observing how senior people go about doing business?

There are still at least a couple of things that we can do.  First, even under lockdown, we can invite our young team members to senior stakeholder meetings, senior customers or strategic conversations, even if they are just observing.  If we want to enhance a culture of development, one way to do that is to help our people observe desired behaviours.  The best definition I’ve ever heard of ‘culture’ is so good because it is so simple.  It’s just two words: ‘shared behaviours’.  That’s it!  But that definition implies that you have to give your people the opportunity to observe behaviours in action, and you can certainly still do that under lockdown.

The second piece of advice I would give is to consider mentoring your youngest employees.  These don’t have to be your direct reports, but also make that a reverse mentoring opportunity.  You can teach them about how to navigate your organization, advance their careers, serve more sophisticated customers, and they help you with issues such as leveraging social media, identifying new customer segments, and using skills and tools they have acquired which many of their older colleagues have not.  It’s also an opportunity to find out for yourself what younger generations want from life, their career and their leaders.  I think you’ll find it illuminating!

So how do you still organically develop your Millennial colleagues under lockdown, in ways that don’t cost you anything?  First, invite them to senior virtual meetings, and ask them to observe and note behaviours.  And second, consider mentoring and asking for reverse mentoring.